Terms and Conditions

SMS Messaging Terms and Conditions

Effective Date: 5 November 2026

Program Name and Description

The Not So Tiny Marketing SMS program is operated by Goldilocks Academy Pty Ltd trading as Not So Tiny Marketing. When you expressly opt in, we send non-marketing text messages about your requested Answer Anytime demonstration, including confirmation that we have received your request and notification that your customised demonstration is ready. We may also respond to your questions about that request.

Consent and Eligibility

You must be at least 18 years old to enrol in or use our SMS program. By opting in, you confirm that you are 18 or older and are the subscriber or authorised user of the mobile number provided.

SMS consent is provided separately and affirmatively through the relevant opt-in form. Providing a phone number or agreeing to these general website terms does not by itself constitute consent to receive SMS messages. Consent to receive SMS messages is not a condition of purchasing any product or service. Promotional text messages require separate express consent.

Message Frequency and Rates

Message frequency varies depending on your demonstration request and any related conversation. Message and data rates may apply to messages sent to you from us and from you to us. Contact your wireless provider if you have questions about your text or data plan.

How to Opt Out

You can cancel the SMS service at any time. Text STOP to the number from which you received our message. We will send a confirmation of your unsubscription, after which you will no longer receive messages from that SMS program unless you opt in again. To rejoin, complete the original opt-in process again.

Help and Support

For assistance with the SMS program, reply HELP to any message or email [email protected].

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Privacy Policy

For information about how we collect, use and protect your personal information and SMS consent, please read our Privacy Policy. Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

1. About Our Services

Not So Tiny Marketing provides marketing, sales enablement, AI-assisted customer communication, lead management, lead re-engagement, conversational website systems, call handling systems, automation, CRM-related services and associated setup, configuration, consulting and support.

Services may include, but are not limited to:

• Tiny Home Sales Concierge
• Tiny Home Answer Anytime
• Tiny Home Sales Recovery
• AI-assisted website chat
• AI-assisted call handling
• Lead qualification systems
• Lead follow-up and re-engagement systems
• CRM and automation setup
• Consultation booking systems
• Marketing and sales process consulting
• Software access or third-party software integrations

The exact scope of your service will depend on the product or service you purchase and any written proposal, checkout page, order form or service agreement provided to you.

2. Eligibility

You must be at least 18 years old to use our website or purchase our services.

By purchasing from us, you represent that you have authority to enter into an agreement on behalf of yourself or the business you represent.

3. Intellectual Property

Unless otherwise stated, all content published or made available by Not So Tiny Marketing is owned by or licensed to Goldilocks Academy Pty Ltd.

This includes, but is not limited to:

• website copy
• branding
• logos
• graphics
• videos
• templates
• frameworks
• training materials
• documents
• software configurations
• prompts
• automation structures
• sales processes
• downloadable materials
• proprietary methodologies

You may not reproduce, distribute, sell, licence, copy, modify or commercially exploit our intellectual property without our prior written consent.

Any materials you provide to us remain your property.

You grant us permission to use materials you provide solely for the purpose of delivering the services you have purchased.

4. Client Information and Accuracy

Our systems may rely on information you provide, including information about your:

• products
• services
• pricing
• inclusions
• service areas
• delivery processes
• finance options
• timelines
• FAQs
• qualifying criteria
• booking processes
• policies

You are responsible for ensuring that information supplied to us is accurate, current and legally compliant.

You must notify us when important business information changes.

We are not responsible for incorrect, outdated or misleading information produced by a system where that information was based on information supplied or approved by you.

5. Artificial Intelligence

Some of our services use artificial intelligence and automated systems.

AI systems can provide useful and conversational responses, but they are not infallible.

Although we configure systems to use approved business information and reduce inaccurate responses, AI-generated outputs may occasionally be incomplete, incorrect, misunderstood or unexpected.

AI systems must not be relied upon as a substitute for professional, legal, financial, planning, building, regulatory or other specialist advice.

Where appropriate, systems may be configured to refer a customer to a human representative when information is unavailable or uncertain.

You acknowledge that no AI system can be guaranteed to produce perfect responses 100% of the time.

6. Your Responsibility for Customer Communications

You remain responsible for communications made on behalf of your business.

This includes communications through:

• website chat
• SMS
• phone
• email
• automated follow-up
• CRM workflows
• lead reactivation
• AI-assisted communication

You are responsible for ensuring that your business complies with applicable laws relating to marketing communications, privacy, consent, telemarketing, electronic messaging, data protection and consumer communications in the jurisdictions where you operate.

This includes obtaining any required permissions or consents before contacting prospects or customers.

Not So Tiny Marketing does not provide legal advice regarding whether a particular database, audience, communication method or campaign is legally permitted.

If you are unsure, you should obtain independent legal advice before proceeding.

7. Lead Reactivation and Existing Databases

Where you purchase a lead reactivation or sales recovery service, you are responsible for ensuring that you have the legal right to contact individuals contained within your database.

We may review the practical suitability of a database before undertaking a campaign, but this does not constitute legal advice or confirmation of legal eligibility.

We reserve the right to decline, pause or discontinue a campaign if we believe the database, messaging, consent status or proposed use presents an unacceptable legal, compliance or reputational risk.

8. Third-Party Platforms and Software

Our services may rely on third-party platforms, software providers and integrations.

These may include CRM platforms, AI providers, communication systems, website platforms, calendar systems, payment processors and other technology providers.

We do not control third-party platforms and cannot guarantee:

• continuous availability
• uninterrupted service
• future functionality
• pricing
• platform policies
• integration compatibility
• API availability
• uptime
• data processing practices

Third-party platforms may change, suspend or discontinue features without notice.

We are not responsible for losses caused by outages, changes, restrictions or failures of third-party systems outside our reasonable control.

9. Website and CRM Compatibility

While our systems can work with many websites, CRMs and technology platforms, compatibility cannot be guaranteed in every case.

Some websites or platforms may restrict custom code, integrations or external widgets.

Additional development, software or third-party fees may be required depending on your existing setup.

We will notify you where we identify additional requirements before undertaking work outside the agreed scope.

10. Fees and Payments

Pricing will be displayed on the relevant checkout page, proposal, order form or service agreement.

Some services may include:

• a one-time setup fee
• an ongoing monthly subscription
• additional usage charges
• third-party software fees
• optional additional services

Unless otherwise stated, payments are charged in advance.

You authorise us or our payment processor to charge the payment method you provide for recurring subscription fees.

You are responsible for maintaining valid payment details.

11. Setup Fees

Setup fees cover work performed in configuring, customising and preparing your service.

This may include research, onboarding, system configuration, conversation design, automation setup, integrations, testing and implementation.

Unless otherwise required by law, setup fees are generally non-refundable once setup work has commenced.

12. Monthly Subscriptions

Monthly services continue on a recurring basis until cancelled.

Unless otherwise specified in writing:

There are no lock-in contracts. You may cancel at any time.

Cancellation prevents future subscription renewals.

Amounts already charged for the current billing period are generally not refundable unless required by law.

Your service may continue until the end of the period you have already paid for.

13. Cancellation

You may cancel an ongoing subscription by following the cancellation method communicated to you or by contacting us.

Cancellation must be received before your next billing date to avoid the next recurring charge.

Cancelling an ongoing subscription does not automatically entitle you to a refund of:

• setup fees
• completed work
• the current subscription period
• third-party fees already incurred

Nothing in these Terms excludes any rights you may have under applicable consumer law.

14. No Guarantee of Leads, Sales or Results

Marketing and sales results depend on many factors outside our control.

These may include:

• market conditions
• product quality
• pricing
• sales ability
• geographic demand
• competition
• website traffic
• customer behaviour
• follow-up
• advertising performance
• availability
• finance
• economic conditions

We do not guarantee:

• increased revenue
• additional sales
• a particular number of leads
• qualified prospects
• booked consultations
• conversion rates
• return on investment
• recovered leads
• specific financial outcomes

Any examples, scenarios, projections or illustrations used on our website are provided to demonstrate possible use cases and are not promises of future performance.

For example, statements discussing the potential value of capturing an additional sale are illustrative only and do not guarantee that our services will generate that sale.

15. Sales and Marketing Decisions

You remain responsible for all business, pricing, sales and marketing decisions made by your business.

Our recommendations are provided for informational and strategic purposes and should be assessed in the context of your business.

16. Customer Enquiries and Qualification

Our services may collect information from prospective customers and may assist with qualification based on criteria approved by you.

Any classification such as “qualified”, “suitable”, “ready”, “interested” or similar terminology is intended as a sales or marketing indicator only.

It is not a guarantee that the person will:

• attend an appointment
• obtain finance
• purchase
• be legally eligible
• have suitable land
• meet planning requirements
• become a customer

Your team remains responsible for final assessment and sales decisions.

17. Permits, Planning, Finance and Regulatory Information

Our systems must not be relied upon as the final authority on:

• planning approvals
• building approvals
• zoning
• permits
• council requirements
• finance eligibility
• lending
• legal requirements
• taxation
• compliance requirements

These matters vary by jurisdiction and individual circumstances.

Where relevant, customers should be referred to the appropriate professional, authority, lender or adviser.

18. Acceptable Use

You agree not to use our website or services to:

• engage in unlawful activity
• infringe the rights of another person
• send unlawful or unsolicited communications
• mislead or deceive consumers
• transmit offensive, discriminatory or unlawful material
• attempt to gain unauthorised access to systems
• introduce malicious software
• interfere with the operation of our systems
• misuse third-party platforms
• impersonate another person
• engage in fraudulent conduct
• use our services in breach of applicable law

We may suspend or terminate services where we reasonably believe these Terms have been breached.

19. Accounts and Security

Where account access is provided, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us promptly if you believe your account has been compromised.

You are responsible for activity conducted through your account unless caused by our negligence or breach of law.

20. Third-Party Goods and Services

We may recommend, integrate with or provide access to third-party products and services.

Unless expressly stated otherwise, those third parties are responsible for their own products, services, terms, privacy practices and performance.

You may be required to agree to separate third-party terms.

21. General Information Disclaimer

Information provided on our website is general in nature.

Nothing on this website constitutes legal, financial, accounting, building, planning, lending, taxation or other professional advice.

You should obtain appropriate professional advice relevant to your circumstances where necessary.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

We do not control those websites and are not responsible for their content, policies, accuracy, security or practices.

You should review the relevant terms and privacy policies before using third-party services.

23. Availability of Services

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

Scheduled maintenance, platform outages, software changes, internet failures, third-party outages and events beyond our reasonable control may affect service availability.

24. Limitation of Liability

To the maximum extent permitted by law, Goldilocks Academy Pty Ltd and its directors, officers, employees, contractors and agents will not be liable for indirect, consequential, incidental or special losses arising from the use of our website or services.

This includes, without limitation, loss of profit, revenue, opportunity, goodwill, data or anticipated savings.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

25. Indemnity

To the extent permitted by law, you agree to indemnify Goldilocks Academy Pty Ltd against claims, losses, liabilities, damages and reasonable expenses arising from:

• your unlawful use of our services
• information supplied by you
• communications made using your databases
• breaches of applicable marketing or privacy laws by your business
• your breach of these Terms
• infringement of third-party rights caused by materials supplied by you

This indemnity does not apply to the extent that the loss was caused by our negligence, unlawful conduct or breach of these Terms.

26. Privacy

Our collection, use and storage of personal information is governed by our Privacy Policy.

Where our services process information relating to your customers or prospects, both parties agree to take reasonable steps to protect personal information and comply with applicable privacy obligations.

You remain responsible for ensuring that your own privacy notices and customer disclosures appropriately cover the systems and communications you use.

27. Changes to Services

We may update or modify our services as technology, platforms, laws or business requirements change.

Where a change materially affects a paid service, we will take reasonable steps to notify affected customers.

28. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website.

Where changes materially affect existing customers, we may notify customers by email or through the relevant service.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be removed or limited to the minimum extent required.

The remaining provisions will continue in effect.

30. Governing Law

These Terms are governed by the laws of Queensland, Australia.

You agree to submit to the jurisdiction of the courts of Queensland, subject to any rights that cannot lawfully be excluded.